Crucial to Hayley’s success is its philosophy and core belief known as 'The Hayley Way'. This vision of ‘creating legendary learning environments with sensational service experiences’ comprises a set of 20 habits for staff. Since this was implemented, the company has managed to increase its staff retention to over 70% year-on-year. Pretty good for a sector that is notorious for its high turnover of staff!

The online presence is a key factor in the winning of new business for Hayley Conference Centres and bringing their unique approach to life on the web site is a key goal of the review.

For more information about our online and relationship marketing experience, please contact Mel Sandes at mels@phoenixplc.com